Why Choose GWI

Quality Statement (excerpt from GWI's Quality Manual 5.1)

The quality of a company is measured by the company’s ability to meet the needs of its stakeholders. Guided Wave’s stakeholders comprise investors, employees and customers. Guided Wave’s business is to supply chemical analysis systems that its customers use to monitor and control their own manufacturing processes.

The purpose of Guided Wave is to create value for its customers by supplying them with process chemical analysis systems distinguished by high reliability, accuracy and low cost of ownership. Guided Wave is further committed to deliver the best technical support in the industry to help its customers realize the full quality, economic and safety benefits from their investment in process monitoring equipment.

In the context of this business and purpose, Guided Wave’s management believes that quality must be measured against performance in three general areas:

• Success in meeting the evolving needs of customers with respect to reliability, accuracy, ease of use and cost of its analytical products and services;
• Success in business operations as measured by financial results and internal measures of operational efficiency; and
• Adherence to a high ethical standard in all its business activities.

Management, as a matter of policy, supports flexibility and carefully considered experimentation to achieve continuous improvement in the quality of its products and operations. It must use its resources to creatively anticipate and satisfy the future requirements of its customers.

The Chief Executive Officer/President and all management at GWI endorse and support this Quality Policy.

GWI's Industry Leading Two (2) Year Limited Warranty

Warranty Document

New Guided Wave equipment is covered under a TWO (2) year limited warranty from the date of manufacture against manufacturing defects, workmanship, and materials. Repair or replacement will be performed at Guided Wave’s discretion. Items under warranty consideration must be returned to our facilities for warranty service. If onsite service is desired all travel expenses will be the customer’s responsibility. Guided Wave does not cover labor to install/remove or to clean and/or decontaminate the equipment.

• Consumable parts are not covered under this warranty.

• Probes or products that are in contact with the customer’s processes may not be covered under this warranty.

• Modifying the products, tampering with or breaking the seals will void this warranty. The customer is responsible for mishandled, damaged or otherwise physically abused products.

• Installation of the products in a manner that does not meet Guided Wave specifications will void this warranty.

• Guided Wave shall not be liable for the loss of production, throughput or off specification product due to user or equipment error.

• Liability covered under this warranty is limited to the original cost of the Guided Wave equipment. Computer Equipment Warranty - For instruments with an internal/external computer system, Guided Wave can assist with contacting the manufacturer directly.